Contact me

I want to make sure you are happy with your order ! If you have a problem or something isn't right please contact me at shop@joannabehar.com within 15 days of receiving your order. I will make sure everything is as should be. If you wish to return your purchase it must be mailed with 15 days of your order arrival date. Returns mailed after 15 days of order arrival will be issued store credit. Returned items must be in the same condition as when you received them in order to receive a full refund. Shipping on the returned merchandise is at the shipper's expense.

I am happy to say I accept all major credit cards as well as Paypal payment on all orders. Your payment information is never stored and is safely protected.

Items are shipped from Paris, France. All orders shipping within France are considered Domestic and will be delivered within 1-3 business days.

Once your item is shipped, you should receive a confirmation email containing your tracking number.

Standard delivery usually takes around 7 business days. Please note that international orders may take up to a month to arrive.

If your order hasn't arrived after that time, please contact me and I will look into the details.

Before you email us about your package the first thing you need to do is contact your local carrier or your local post office and open a missing package case.

Often times the package is waiting for you at your local post office or was marked as delivered too early. Please also be sure to ask neighbours if they received your package by mistake.

These problems are issues with your local carrier and need to be taken up with them first before contacting us, as this will be exactly what we tell you to do before we can help you further! Once you have taken these steps we will gladly help you out best we can.